GUEST SERVICE GUIDE

Guest Service Guide

GUEST SERVICE GUIDE

GUEST SERVICE GUIDE

HOTEL INFORMATION GUIDE

ACCOMMODATION

Our expert staff is committed to providing the highest quality service throughout your stay in our privileged living spaces. Our room amenities include:


  • High-speed wireless internet
  • Tea and coffee service upon request from reception
  • Telephone
  • 220 volts
  • Wake-up Service
  • "Do Not Disturb" option
  • Fitness (Extra) - Located within a 3-minute walking distance at our sister hotel
  • USB Charging Port
  • Central Air Conditioning
  • Shower
  • Slippers
  • Minibar (Extra)
  • Pool (Extra)
  • Turkish Bath (Extra)
  • Dry Cleaning (Extra)
  • Free Safe
  • Hair Dryer
  • Sauna (Extra)
  • Satellite TV
  • Bellboy Service
  • Bathroom Hygiene Kit

Important Note: Smoking is strictly prohibited in all indoor areas of our hotel. Failure to comply with this rule will result in a penalty imposed by the hotel management. To protect your health and ensure the comfort of other guests, please adhere to this rule. Guests who wish to smoke may use designated smoking areas. Thank you for your understanding and cooperation.




RESTAURANT

Our restaurant and café area are located on the lobby floor. Guests can order non-alcoholic beverages and food 24/7. Enjoy a delicious Turkish breakfast prepared by our chefs in our comfortable and simple restaurant setting.



POOL

According to pool usage rules, guests under the age of 12 are not allowed in the pool. The pool is for adults only, and families with children must take necessary precautions to prevent unwanted incidents.



TRANSPORTATION

Our hotel is accessible via metro, taxi, tram, municipal buses, and sea transportation.



Check-in – Check-out Times

Check-in time: 14:00
Check-out time: 12:00
Guests who wish to change these times should inform the reception accordingly.



SECURITY AND EMERGENCY INFORMATION

Emergency Exits:

  • Identify the fire escape routes and exits from the signs in your room and the corridor.
  • Review the evacuation plan behind your room door, which shows emergency exits and staircases.
  • In case of emergency, dial 0 from your room phone and activate evacuation by pressing the fire alarm buttons in the corridors.


Assembly Areas:

  • For major disasters (e.g., earthquakes), the designated assembly area is Gülhane Park.
  • For minor emergencies, the assembly area is the hotel entrance.


Evacuation Procedures:

If you cannot leave your room:


  1. Activate the nearest fire alarm.
  2. Call reception by dialing 0 and report the situation.
  3. Do not use the elevator.
  4. Keep your valuables with you or store them in the room safe.


When you hear the fire alarm:


  1. Take your room key card and proceed carefully.
  2. If the door handle is hot, do not open it. If not, open it cautiously and be ready to close it again if necessary.
  3. Signal for help using a towel or a visible item from a window.
  4. Store water in the bathroom and keep the environment moist to minimize smoke inhalation.
  5. Do not use the elevator.
  6. If there is smoke in the corridor, crouch and move on your hands and knees.


DOCTOR

In case of emergencies, a doctor is available upon request at an additional charge. For other medical needs, guests will be directed to the nearest hospitals.



SECURITY
  • The hotel is monitored by security cameras 24/7.
  • Use the in-room safe for your valuables.
  • Always lock your door before sleeping.
  • Only registered guests can access the guest room floors.


FOOD AND BEVERAGES
  • For health reasons, bringing outside food and beverages into the hotel is prohibited.


BREAKFAST
  • Breakfast is served in the breakfast hall between 07:00 and 10:00.


KEY CARD
  • Rooms operate with an electronic key card system. Insert your card into the energy slot next to the door to activate electrical devices.


BAGGAGE SERVICE
  • After check-out, you may store your luggage in the baggage room next to the reception.
  • Request a baggage tag to prevent confusion.
  • Do not leave valuables or important documents in your baggage. Free safes are available at reception.


BELLBOY SERVICE
  • Available 24 hours a day.


GUEST RELATIONS
  • A guest relations officer is available at the front desk for help and advice.


HOUSE ANIMALS
  • Pets are only allowed in designated accessible rooms.


AIR CONDITIONING AND VENTILATION
  • It works when the energy card is inserted.


ROOM CLEANING
  • Room maintenance is carried out in accordance with hygiene standards.
  • Make sure your door is locked for privacy and security.


WELCOME TRAY
  • Tea and coffee service is available on request.
  • Tap water is not potable; order bottled water from room service.


SMOKE-FREE ROOMS
  • Smoking is strictly prohibited in all rooms and indoor areas.


SAFES
  • Use the room safe for valuables. The hotel is not responsible for cash, jewelry, passports or other valuables left in the room.


IN-ROOM TELEPHONING
  • To call another room, dial 0 at reception and ask for the room number you want.


DO NOT DISTURB

  • Use the electronic button or hang it on your door with the red side facing out.


WAKE-UP SERVICE

  • Take advantage of this complimentary service by informing the guest relations manager of your preferred wake-up time.


MESSAGE FORWARDING SERVICE

  • Messages received in your absence are recorded and left in your room.


LAUNDRY, DRY CLEANING, TAILORING AND IRONING SERVICES

  • Available at an additional cost. Put the laundry in the laundry bag, mark your preferences and inform the reception.


MİNİBAR

  • Items are replenished daily and charged to your room account. The price list is available in the guest services guide.


SEWING AND PERSONAL CARE KIT

  • A sewing kit and personal care products (shampoo, shower gel, soap, etc.) are available in your room.


BABY COT

  • A baby cot is available free of charge upon request.


LOST AND FOUND

  • Please contact the reception for lost or found items.


PARKING

  • Our hotel does not have its own parking area. The guest relations officer can provide information about nearby parking options.


POSTAL SERVICES

  • For postal needs, please consult the guest relations officer.


CITY TOURS

  • For information and arrangements regarding Istanbul and other city tours, please contact the guest relations manager.


TAXI SERVICE

  • The guest relations officer will assist you with taxi requests.


PUBLIC TRANSPORTATION AND TRANSFER SERVICE

  • We encourage the use of public or electric transportation to reduce carbon emissions and support sustainability. The guest relations officer will assist as needed.


CREDIT CARDS

  • We accept Visa and Mastercard. American Express is not accepted.


SHOE POLISHING SERVICE

  • A shoe sponge and polishing cloth are available in your room. For additional assistance, please contact the reception.